“Rub some dirt on it.” The grit and grime that helped raise you ain’t looking for an easy way out. Flashback to days spent in the sun on your bike. Beefy mountain bike tires used to clobber your childhood streets, attempted BMX tricks in empty grocery store parking lots, bumpy “shortcuts” next to rocky train tracks, through hilly parks, and dusty alleyways. Your skinned knees proved that you and your crew owned that suburban stomping ground. The days were long, but you wouldn’t have it any other way. Public pools, playground haunts, 7-Eleven snacks, and late-night stargazing on empty soccer fields were what defined your summers.
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Exchange, Returns, and Refunds Policy
Please choose carefully before you buy.
For faulty products, Frank's Bicycles #1 (Original) offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.